Comfort. Mobility. Independence.
Caring, compassionate, understanding, patient, fair, friendly, responsive, and professional are just a few ways customers describe their experiences with YourCare Medical Supply. This is because we are truly passionate about helping every single customer achieve their comfort, mobility and independence, just as our corporate tagline suggests.
Our customer service strategy is to gain all the necessary clinical and environmental information about our customers, after which we create and execute solutions specific to their needs in a timely and efficient manner.
Our goal is to help every person facing physical, social, and sometimes economic challenges lead a more fulfilling life. Our staff is consistently focused on how we can improve our customers’ experiences and help them turn what may be negative and challenging times in their lives into positive and improved situations. How we listen, answer the telephone, follow up, educate, and deliver on expectations are just a few examples of how YourCare Medical Supply strives to provide the best possible service.
Our core expertise and product sector is CPAP Sleep Apnea equipment and supplies. YourCare’s Registered Respiratory Therapists have over twenty years of experience helping people get a better nights’ sleep. Our staff and therapist will work together to provide the best possible solution when it comes to your CPAP supplies and machine. We offer free CPAP mask and CPAP machine consultations to our existing and new CPAP customers. Our hands on, customer centric approach, differentiates us from the competition.
In addition to our customer service approach, our knowledgeable billing staff will help take the mystery out of your health insurance coverage with direct answers and coverage details at the time of service. Our consistent annual growth and acquisition of customers’ who choose to do business with YourCare versus the competition, proves our hard work, attention to detail, and customer service approach is paying dividends.
We were honored by our peers at the Penfield Chamber of Commerce as the business of the month in November 2015.
Our drive, ambition, and youthful energy, combined with our focus on how we can do better today than what we did yesterday, makes our company unique. We will continue to grow and thrive with the Home Medical Equipment industry by acquiring and developing the best employees, and through constantly asking the question, “How can we provide better service and improve our customers’ experience?”